7.1 Returns and exchanges must be authorised by the company (Safety supplies Australia) and are subject to the following conditions:
Returns of stocked items that are incorrectly ordered may be accepted within 7 days from date of delivery.
Returns of non-stocked items (special orders) that are incorrectly ordered may not be accepted. This will be at the discretion of the company (Safety supplies Australia) Proof of purchase/order must be provided via email.
Returned products may incur freight charges and/or re-stocking fees; dependant on items returned.
Returned products must be of the same quality the company (Safety supplies Australia) as provided at the time of purchase, with original packaging, unless the issue relates to faulty product, or the product is under warranty.
Returned products may be subject to manufacturer’s warranty conditions. For information and conditions about guarantees and warranties, please contact the company (Safety supplies Australia)
7.2 If there is a major problem with the purchased item you are entitled to a refund or replacement subject to the following:
The replaced item will be identical if not the same to the provided item subject to availability.
The refund will be the same dollar value paid prior to the refund or replacement provided in the same fashion as the original payment.
Refunds, Exchanges, and returns are determined also based on the time which has passed, based on the function ability of that item in the amount of time which as passed.
7.3 The liability of the company (Safety supplies Australia) has to Australian Consumer Law or other rights in relation to the supply of goods or services is limited to the following:
In the case of the supply of goods or services.
the replacement of the goods or service or the supply of equivalent goods or services to the customer.
the repair or replacement of the goods or services provided.
the payment of the cost of replacing the goods or of acquiring equivalent goods; or the cost of re doing the service again.
the payment of the cost of having the goods repaired or the cost of the repairing the provided service.
8. Errors in orders
8.1 Any errors in your orders will be corrected at the point of order.